Enterprise Jet Center : Reservations

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Pilot Satisfaction Survey

Bobby D. Courtney, President

“The Best Stop You Can Make.”

It’s not enough to have the only canopy at Hobby and to be open 24/7, unless everything we do, we do better than the other FBOs here. That’s why we’re asking you to rate your recent service experience at Enterprise Jet Center. Your comments will tell us if the quality of service and value you received met the higher standards we strive for. Please take a few minutes to complete the survey; your total satisfaction is extremely important to all of us at Enterprise.

How are we doing?

The following fields are optional:

Pilot Name

Address

City/State/Zip

Company Name

Phone

Date of Visit

Aircraft (can check more than one)

Piston

TurboProp

Jet

Helicopter

Rate us on a scale of 1-10 with 10 the highest rating:

Linemen handled the aircraft professionally and promptly

Canopy was available

Fuel prices were reasonable

I was assisted with baggage and passenger deplaning

I was directed to pilot amenities

My passengers were treated well

The counter personnel were friendly and helpful

My bill was prepared promptly

Fuel prices were reasonable

I was directed to pilot amenities

The lobby area was clean and orderly

Rate Image/Appearance

Rate quality of service

I visited Enterprise Jet Center because of:

Fuel prices

Referred by another FBO

Referred by another pilot

Customer request

Company schedule or choice

Reputation

AOPA Directory

Fuel Contact

Advertising/Direct Mail

Inviting appearance

Other (need small comment box)

In General (check as many as apply):

It was my first visit.

I had a pleasant experience.

I will stop here next time.

I will recommend this FBO.

What employees provided exceptional service?

In what specific ways can we improve our services?

Thank you for taking our survey